Privacy Policy – IML Travel
Effective Date: 28-09-2016
At IML Travel, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.imltravel.com, mobile apps, or engage with any of our travel-related services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy in compliance with the Information Technology Act, 2000 and applicable Indian laws.
1. Information We Collect
We may collect the following types of personal information:
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Basic details: Name, email address, phone number, postal address
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Booking details: Travel preferences, payment information, identification (e.g., passport or PAN for visa or international bookings)
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Technical data: IP address, browser type, device information, geolocation, cookies and usage data
2. How We Use Your Information
Your data is used to:
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Process travel bookings and provide requested services
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Send confirmations, itineraries, and support notifications
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Improve our website, mobile apps, and customer service
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Send relevant offers, travel updates, or promotional content (with your consent)
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Comply with legal obligations and protect our rights
3. Data Sharing & Third Parties
We do not sell or rent your personal information. We may share your data only with:
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Trusted travel partners (airlines, hotels, visa agencies) to fulfill bookings
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Government authorities when required by law (e.g., immigration, taxation)
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Service providers (payment gateways, analytics tools) under strict confidentiality
All data sharing complies with applicable Indian data protection laws.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to safeguard your information against unauthorized access, alteration, or disclosure.
However, no method of transmission over the internet is 100% secure. Users are advised to exercise caution while sharing sensitive details online.
5. Your Rights
You have the right to:
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Access or update your personal information
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Withdraw consent for marketing communications
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Request deletion or restriction of your data (subject to applicable laws)
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Contact our Data Protection Officer at privacy@imltravel.com
6. Use of Cookies
We use cookies and similar technologies to personalize your experience and analyze traffic. You may control cookie settings via your browser. Disabling cookies may affect certain features of the site.
7. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." Continued use of our site indicates your acceptance of the updated policy.
8. Grievance Officer
As per IT Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer
Name: Vishal Kumar Chaurasia
Email: info@imltravel.com
Phone: +91-921 3732000
Address: 8/22, South Patel Nagar, New Delhi, 110008
For any privacy-related concerns or queries, please email us at support@imltravel.com.