Shipping Policy – IML Travel
Effective Date: 28-09-2016
At IML Travel, we specialize in offering digital travel services including flight bookings, holiday packages, hotel reservations, visa assistance, and more. As our services are delivered electronically, this Shipping Policy outlines how and when you will receive your travel-related documents and confirmations.
This policy is in accordance with the Information Technology Act, 2000, and applicable Indian e-commerce guidelines.
1. Digital Delivery of Services
IML Travel delivers all services and documents electronically through:
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Email confirmations
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WhatsApp communication (where opted-in)
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Mobile app or SMS alerts
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Downloadable PDFs or e-vouchers via your IML Travel account/dashboard
2. Delivery Timelines
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Flight tickets & hotel vouchers: Within 24 hours of successful payment or as per airline/hotel processing.
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Holiday packages & itineraries: Within 48–72 hours of booking confirmation.
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Visa-related documents: Timelines depend on embassy/consulate procedures. We provide regular updates via email or WhatsApp.
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Custom packages: Delivery of detailed itineraries or booking details may take 2–5 working days depending on complexity.
3. Physical Shipping (if applicable)
In rare cases where physical documents (e.g., visa kits, welcome packs) are required, shipping will be handled via reputed courier partners. Shipping charges (if any) will be informed in advance and delivery timelines will be based on location and availability.
4. Service Availability
Our services are available across India and selected international regions. However, certain services (like visa assistance or SIM delivery) may be restricted to specific geographies based on third-party limitations.
5. Shipping Confirmation
You will receive a detailed email or SMS confirmation upon successful delivery of your travel documents. If you do not receive the documents within the stipulated timeline, please contact our support team immediately.
6. Customer Support
For any concerns related to delivery or access to your travel documents, contact our 24/7 support:
support@imltravel.com
Phone +91-921 3732000